Our transparent quality guarantee for fresh artisan roasted specialty coffee, aluminium capsules, and brewing gear delivered across India.
Because our specialty coffee capsules, whole roasted beans, and precision ground coffees are freshly packed food items sealed under nitrogen flush, sales of consumables are final once dispatched. We do not accept physical returns of opened or unopened coffee products due to food hygiene and FSSAI safety regulations.
If your package arrives damaged in transit, with defective seals, leaking capsules, or incorrect product variants, we provide an immediate 100% free replacement or full refund.
Brewing equipment, Moka pots, and accessories carry a 7-day replacement guarantee for manufacturing defects or transit damage. Items must be in original, unused condition with all packaging intact.
Orders may be cancelled within 12 hours of placement or prior to dispatch by emailing contact@telaa.in. Once roasted and dispatched from our facility, orders cannot be cancelled.
Approved refunds are credited back to your original payment method (bank account, credit/debit card, or UPI) within 3 to 5 business days.
We offer free standard delivery across all serviceable pincodes in India on orders above ₹499. Standard transit time is 4 to 7 business days following dispatch.
Telaa Coffee & Tea Pvt. Ltd.
A102, First Floor, Prashanti Heights, B/H Fun Blast Gaming Zone, New 150 Feet Ring Road, Rajkot, Gujarat - 360005, India.
Email: admin@telaa.in